ROBINS EGG MULTIMEDIA

Your Online Business Solution...
Websites Designed by ROBINS EGG MULTIMEDIA

with Adobe Business Catalyst

Full Features

The Adobe Business Catalyst webCommerce Subscription includes Web Hosting, eCommerce, Email Marketing, Lead Management, Web Apps framework, Bookings and POP email.

Web Site Features (Web Hosting)

Main Features of Web Hosting & Content Management

Online Business CMS Features  Edit your web pages on the fly with InContext Editing.
 Manage your website with FTP access, if you desire.
 Secure any type of content.
 Build communities using forums and blogs.  Sophisticated, ready-to-go reporting without additional code.

Publish any type of Content

Online Business Content Features  Announcements, FAQs, Literature.
 Set release and expiration dates on your content.
 Allow for customer comments on any type of content.
 Create your own type of searchable content using Web Apps.
 Create re-usable content snippets that you can use everywhere.

Integrated Customer Database

Online Business Customer Database  Integrated customer database grows as customers interact with your website.
 Keep a history of all previous customer inquiries.
 Allow customers to view previous inquiries. via secure "member only" areas.
 Allow customers to keep their details updated via secure "member only" areas.
 View on a per customer basis details on every action they've taken on your site.

Manage Your Website and Web Pages

Online Business Management  Edit your website on the fly.
 Use a Microsoft Word like WYSIWYG editor to edit web pages.
 Use Module Manager to add business functionality without any programming.
 Archiving & Rollback for every web page and template.
 Automatically creates a working copy of web page until you publish.
 Apply content approval rules to any web page or template.
 Use templates to create a consistent look and feel.
 Make changes directly from Dreamweaver or Muse.

RSS

Online Business RSS Features  Create an unlimited number of RSS channels.
 Syndicate and share any type of content.
 Set update frequency of your RSS channels.
 Reports on RSS usage and items selected from within a feed.

Secure “Member Only” Areas

Online Business Secure Zone  Manage your customers' access to any secure area.
 Set expiration dates for customer access to any secure area.
 Easily email login details to every customer in a secure area.
 Report on customer logins to each secure area.

Website Reporting

Online Business Analytics  Comprehensive reporting without having to add a single line of code to your web pages.
 Detailed visitors reporting including new vs. returning, location, IP address, and more.
 Search engine reporting, including search phrases, when your site has been indexed, and more
 Filter on any system or custom field.
 Save any report and run at any time.
 Export any report to Microsoft Excel for further analysis

Web Form Builder

Online Business Web Forms  Build customer inquiry web forms without any programming.
 Add any number of custom fields to your web form to suit your business.
 Automatically capture and populate every inquiry in your customer database.
 Use built-in business workflow frameworks to automate follow-up; set reminders and escalation rules.  Get notifications via email and/or SMS.
 Report on web form submissions, including custom fields, and easily export to Microsoft Excel.
 Allow customers to upload files within web forms.
 Allow real-time credit card processing within web forms.
 Allow refer-a-friend functionality within web forms.
 Add Image Verification (Captcha) to web forms to help prevent spam submissions.
 Allow customers to subscribe to one or more campaign lists within web forms.
 Automatically subscribe customer to a Secure Zone upon submission of a web form.
 Customize the landing page customers see after submitting an inquiry
 Customize auto responder email sent to customers after they make an inquiry

Build Communities with Forums

Online Business Community Forums  Create any number of forums.
 Set moderation level on new customer posts.
 Customers can subscribe to any thread and be notified when new posts are added.
 Make any forum secure.
 Reporting on forum usage.
 Easy to use administrative interface for managing threads and posts.
 Limitless customizability of forums.

Amplify your voice with a Blog

Online Business Blog Features  Full blogging platform.
 Customers can leave comments on any blog post.
 Approve all incoming trackbacks.
 Trackbacks to any other blog.
 Permalinks.
 Set release dates for blog entries.
 Tagging and Tag cloud module.
 Blog calendar module.
 Recent blog post module.
 Blog post by month module.
 Report on blog post readership.
 Integrated RSS channel for each blog.
 Make your blog secure.
 Limitless customizability of blogs.
 Import WordPress or TypePad blogs.

Photo Galleries

Online Business Photo Gallery Features  Create any number of photo galleries.
 Easily add a photo gallery to any web page.
 Add a description to any photo.
 Customize layout and appearance of photo galleries.

Ad Rotators

Online Business Ad Server Features  Create any number of ad rotators.
 Rotate images, HTML snippets or Flash objects.
 Report on number of impressions, click-thrus for any period.

Meta Data

 Built-in meta data framework.
 Create your own meta data tags and easily add them to any web page.

eCommerce Features

Main Features of eCommerce

Online Business eCommerce Features  Sell physical products or downloadable digital products.
 Give individualized discounts to any customer for any catalogue.
 Integrated customer database that grows as customers buy or interact with your online shop.
 Inventory Control.
 Cross and upsell features.
 Multi-currency support.
 Sell Gift Vouchers.
 SEO integration into Google, Yahoo, and Windows Live.
 Sophisticated ready-to-go reporting, no need to add any code to your web pages.
 Limitless customizability.

Integrated Customer Database

Online Business Customer Database Features  Keep a history of all past customer purchases.
 Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer.
 Allow customers to view their past orders and even redownload any e-Products previously purchases via secure "member only" areas.
 Setup reoccurring orders and payments. Automatically emails invoices to customers.
 Customize and extend the Customer Database to suit your business.

Catalogs & Products

Online Business Product Catalogue Features  Setup an unlimited number of catalogs & products.
 Set Release and Expiry on any catalogue or product.
 Sell e-Products. Limit how many times and where they can be downloaded from.
 Set product weight / volume for any product to control the shipping options that are displayed.
 In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails.
 Use Buy and/or Get-a-Quote option for checkout.
 Make any catalogue secure.
 Selectively hide prices. For any catalogue, hide product prices on the public site and display for existing customers.
 Configure the order in which catalogs or products are displayed (put popular products first).
 Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range, and select a sort order.
 Put any product On Sale. This crosses out the products retail price, e.g., was $199 now only $99.
 Collect customer comments on any product.

Easier management of your Online Shop

Online Business Shop Management Features  Import from a single Excel file to manage your entire online shop including products, pricing, catalogs, grouping, inventory control, and more.
 Export your entire product catalogue in one click. Make changes and re-import.
 Web-based interface to manage your online shop.

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eCommerce Reporting

Online Business eCommerce Reporting Features  Sophisticated e-commerce and customer reporting framework.
 Track sales and payments.
 Track abandon rates and where customers abandon in online shop.
 Report on top catalogs and products by amount or quantity sold.
 Report on Shipping Options and popularity.
 Report on Discount Codes and redemption.
 Track usage for any product or catalogue on an aggregate basis.
 Save any report and run later.
 Export any report to Microsoft Excel for further analysis.

Customize your Online Shop

Online Business eCommerce Customization Features  Limitless customizability of the online shop and the checkout process.
 Limitless customizability of invoice / quotes emailed to customers.

Inventory Control & Drop Shipping

Online Business Inventory and Shipping Features  Complete inventory control. Optionally hide products from shop if out of stock.
 Allow any out-of-stock product to be pre-ordered.
 Set re-order threshold and be notified when product stock level falls below a certain quantity.
 Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders.

Multi-Currency Support

Online Business International Currency Support  Sell global, act local with multi-currency support.
 Set prices for products in any currency.
 Setup shipping options and tax codes for various countries.
 Support for many payment gateways throughout the world

Upsell, Cross sell and Product Grouping

Online Business Product Listing Features  Group similar products together, e.g., by size or by color.
 Increase sales using Cross/Upsell by relating products together.
 Display related products separately or as check boxes so the customer can add them to cart at the same time as buying the main product.
 Use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g., Size, Color, Style, Gender.

Affiliate Programs

Online Business Affiliate Program Features  Setup any number of Affiliate Programs.
 Report across an Affiliate Program or measure an individual affiliate's performance.
 Reward your affiliates based on the actions of the customers that they refer.
 Easily email Affiliate Program details to subscribers of an Affiliate Program.

Gift Vouchers

Online Business Gift Voucher Features  Create any number of Gift Vouchers with any dollar value.
 Gift Vouchers can be redeemed to buy products in your online shop.

Payment Gateways

Online Business Payment Gateway Options  Integrated with popular payment gateways throughout the world.
 Offer COD / Check options at checkout.
 Offer PayPal as a separate payment gateway.
 Integrated with World Pay for a wide range of currency support.
 Google Checkout.
 Use Process Offline and process payment using existing POS system.

Discount Codes

Online Business Discount Code Options  Create any number of discount codes.
 Set your own discount rates.
 Set release and expiry of discount codes.

Shipping Options

Online Business Shipping Options  Setup any number of shipping options for different countries.
 Set minimum and maximum weight and volume restrictions for any shipping option.
 Apply your tax code/rate to any shipping option.
 Integrated with USPS, FedEx, UPS, and DHL for real-time shipping charge calculation.

Tax Codes

Online Business Tax Code Options  Create any number of tax codes and rates for any country in which you operate.
 If in USA automatically apply relevant state tax rate at checkout to products and shipping charges.
 Apply tax codes easily to products and shipping charges.

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XML Feeds

Online Business XML Feed Features  XML feed of all products to use with 3rd party affiliate network, such as ClixGalore

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Email Marketing Features

Main Features of Email Marketing

Online Business Email Marketing Features  Choose from over 200+ design templates.
 One-off and loyalty based campaigns.
 Integrated customer database that grows as customers subscribe or interact with your website.
 Use the Customer Report Generator to dice and slice your customer database for better targeting and results.
 Systems to increase email deliverability and reduce spam.

Email Marketing

Online Business Email Marketing Options  Send One-Off Emails.
 Setup birthday and anniversary loyalty campaigns.
 Setup multi-part email newsletter series.
 HTML or text Emails (HTML emails contain text version).
 Send a campaign to any customer group or your entire customer database.
 Preview your campaigns by emailing it to yourself or any one else before finalizing.

Integrated Customer Database

Online Business Customer Database Features  Grow your customer database every time your customers subscribe or interact with your website.
 Centrally manage your customer's campaign subscriptions.
 Customize and extend the Customer Database to suit your business.

Lists

Online Business Email List Features  Create unlimited number of lists for better targeting and results.
 Use customer report generator to dice and slice your customer database.
 Easily add a subscription box to any web page to allow customers to subscribe to your newsletters.
 Customize the landing page customers see after subscribing to your list.
 Customize auto responder email sent to new subscribers after they subscribe.
 Double opt-in mechanism.
 Be notified via email every time a customer subscribes to a list.

Email Marketing Reporting

Online Business Email Marketing Reporting Features  Track open rates of HTML emails.
 Track links clicked and most popular links (available for both HTML and Text formatted emails).
 Track customer actions.
 Track bounce rates and unsubscribes.
 Sophisticated customer reporting framework.
 Filter on any system or custom field.
 Save any report and run later.
 Export any report to Microsoft Excel for further analysis.

Email Deliverability & Spam Control

Online Business Email Spam Control  Double opt-in mechanism.
 Unsubscribe link on all newsletters.
 From email address verification.

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Lead Management Features

Main Features of Lead Management

Online Business Lead Management Features  Build any number of customer inquiry web forms without any programming.
 Easily add your web forms to web pages.
 Use customizable business workflows to setup notifications via email or SMS when customers inquire.
 Use the Customer Report Generator to dice and slice your customer database.

Integrated Customer Database

Online Business Customer Database Features  Grow your customer database every time your customers inquire or interact with your website.
 Keep a history of all past customer inquiries.
 Allow customers to view their past inquiries. via secure "member only" areas.
 Allow customers to keep their details updated via secure "member only" areas.
 View on a per customer basis details on every action they've taken on your site.
 Customize and extend the Customer Database to suit your business.

Web Form Builder

Online Business Web Form Features  Build customer inquiry web forms without any programming.
 Add any number of custom fields to your web form to suit your business.
 Automatically captures and populates every inquiry in your customer database.
 Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
 Report on web form submissions including custom fields and easily export to Microsoft Excel.
 Allow customers to upload files within web forms.
 Allow real-time credit card processing within web forms.
 Allow refer-a-friend functionality within web forms.
 Add Image Verification to web forms to prevent spam submissions.
 Allow customers to subscribe to one or more campaign lists within web form.
 Automatically subscribe customer to a Secure Zone upon submission of a web form.
 Easily add web form to any web page.
 Customize the landing page customers see after submitting an inquiry
 Customize auto responder email sent to customers after they make an inquiry

Lead Management Reporting

Online Business Lead Management Reporting Features  Sophisticated customer reporting framework.
 Filter on any system or custom field.
 Save any report and run later.
 Export any report to Microsoft Excel for further analysis.

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Features Exclusive to webCommerce Subscribers

Web Apps

Online Business Web Application Features  A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach.
 Create any number of web apps (web applications).
 Use various modules to easily publish web apps on your website.
 Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
 Allow customers to submit, edit, and delete web app items via your website. Optionally you can be notified when they do.
 Make any web app item secure.
 Easily share and syndicate any web app items using RSS.
 Allow customers to submit comments on any web app item.
 Report on web apps and drill down to see item usage.

Bookings

Online Business Booking Features  Allow customers to book into events.
 Automatically manage capacity.
 Use built-in follow-up framework to remind attendees of upcoming events.
 Collect payments with bookings.
 Customize the landing page customers see after booking.
 Customize auto responder email sent to customers after they make a booking.
 Sophisticated customer report generator to allow to generate and save booking-related reports.

POP Email

Online Business POP Email Features  POP3 email. Use with Outlook or any other popular email program.
 Web mail interface.
 Unlimited Aliases for each mailbox.
 Out of Office Auto Responder.
 Mail Forwarding.

Other Features

SEO

Online Business Search Engine Optimization Features  Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines.
 Search engine feed also includes every catalogs and products (webCommerce only).
 Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (webCommerce only).

Accessibility

Online Business Accessibility Options  Web-based Admin.
 FTP.
 Import / Export options.
 Work directly inside Dreamweaver using our plugin Triangle.
 Extensive Web Services framework.

Administrative Tools

Online Business Administrative Features  Easily add and manage Users and Roles.
 Customize granular permission levels for a role.
 Create your corporate taxonomy and assign content to various categories for easier publishing.
 Customize and extend the Customer Database to suit your business.

Business Workflow Engine

Online Business Workflow Engine Features  Create and Build Business Workflows to automate follow-up.
 Create single or multi-step workflows.
 Be notified via Email or SMS.
 Set SLA's (Service Level Agreements).
 Set duration and reminders for every step of the workflow.
 Set escalation rules.
 Setup 3rd party notifications to notify customers as you internally progress through a workflow.
 Apply workflows to customer inquiries., orders, bookings as well as for content approval.

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